Posted: 6/26/26
Jefferson Parish Employees Federal Credit Union is seeking a detail-oriented and motivated who will be responsible for maintaining and supporting the day-to-day operations and servicing of the ATMs, debit, credit and ATM card accounts in an effective and compliant manner.
SUMMARY OF DUTIES AND RESPONSIBILITIES
- Assist staff and members with resolving both debit, credit, ATM card and ATM-related inquiries
- Promptly review and respond to internal and external voicemails and emails to support effective communication
- Order and performs maintenance on ATM, debit, and credit card accounts
- Review and take appropriate action on ATM check deposits, including approval, rejection, or adjustment
- Verify daily that all ATMs are operational.
- Report ATM issues and claims to Dolphin Debit and ensure timely follow-up on open service calls
- Submit ATM error claims to Dolphin Debit for resolution
- Issue provisional credit for ATM cash and check claims in accordance with policy
- File all ATM and Cash Advance settlement receipts
- Review and process daily debit and credit card exception, card issuance activity and expired EFT reports to ensure accuracy and continuity
- Process debit card fraud disputes in accordance with Regulation E requirements
- Review Visa CAMS alerts and proactively place outbound calls on accounts flagged by fraud detection sources
- Identify and report card fraud trends on accounts to mitigate potential losses
- Process temporary debit card limit increases when requested
- Order card printer supplies for branches
- Review credit and debit fraud alerts
- Reverse returned credit card payments per accounting
- Reverse credit card payments made in error by member and/or employee
- Open new credit card accounts in Quick Assist
- Process balance transfers for credit cards
- Process credit card account transfers/upgrades in Quick Assist
- Process credit balance refunds
- Performs audit of branch instant issue card logs
- Place travel notices in Quick Assist and Episys for both credit and debit cards
- Maintain and demonstrate an acceptable level of knowledge of card services policies, procedures and systems
- Consistently review and complete all necessary reports to ensure accuracy, compliance and continuity of card services duties
Qualifications:
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Job Specifications
- Position requires comprehensive knowledge of Credit Union ATM/Debit Cards, Fraud and Visa Credit Card policies and procedures, as well as applicable laws and regulations. Proficiency in personal computer use is required.
- Work requires Bachelor’s degree from a four year college or university; or two to three years of consistent related experience and/or training; or equivalent combination of education and experience.
- Professional, well-developed interpersonal skills necessary for projecting a positive image as representative for the Credit Union.
- Intermediate math skills (decimals, percentages, fractions) required
- Previous experience in a financial institution is preferred
- Experience working in positions that require heavy telephone communication
- Demonstrate the ability to rapidly acquire proficiency in multiple systems and efficiently operate across various programs and platforms
- Exhibit self-motivation to work independently, while effectively collaborating and contributing as part of a team
- Detail-oriented and focused
- Flexibility to work irregular hours as needed
- Must have a positive attitude and demonstrate the ability to work well with others
- Effectively engages with people in person and over the phone to provide excellent service
Send resume to: hr@jpefcu.org