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X-WR-CALDESC:Events for Luminate
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DTSTART;VALUE=DATE:20260929
DTEND;VALUE=DATE:20261001
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SUMMARY:CU Spark Tank 2026
DESCRIPTION:Luminate is excited to announce the return of CU Spark Tank! Join us September 29–30 in Bossier City\, for two days of collaboration\, innovation\, and peer-driven learning designed specifically for credit union professionals. \nThis year’s event will feature dedicated tracks focused on branch operations\, compliance\, and call center operations\, offering valuable insights\, practical strategies\, and meaningful discussions led by industry peers and experts. \nPlanned by credit union professionals for credit union professionals\, CU Spark Tank brings together attendees from across the movement to connect\, share ideas\, and grow together. \nSessions Include:\nCompliance \n\nUpdate on New Compliance Laws & Regulations: Stay informed on the latest compliance laws and regulations affecting credit unions. This session will cover key updates and provide guidance on ensuring your institution remains compliant.\nCompliance Roundtable: Join a collaborative discussion with peers to share insights and best practices on compliance challenges. This interactive roundtable will foster networking and idea exchange among credit union professionals.\nDeep Dive into Regulation E: Explore the intricacies of Regulation E\, focusing on electronic funds transfers and consumer protections. Gain practical knowledge to effectively implement compliance measures at your credit union.\nOverview of Compliance Operations Tool: Infosight 360: Discover how Infosight 360 can streamline your compliance operations. This session will provide an overview of its features and demonstrate how it can enhance your compliance processes.\n\nBranch Operations \n\nTrain the Trainer: Sales Training: Learn how to effectively train your branch staff in sales techniques. This session emphasizes skill development to boost member engagement and sales performance.\nBranch Operations Roundtable: Engage in a roundtable discussion focused on branch operations. Share experiences\, strategies\, and solutions to common challenges faced by credit union branches.\nDeep Dive into Regulation E: Explore the intricacies of Regulation E\, focusing on electronic funds transfers and consumer protections. Gain practical knowledge to effectively implement compliance measures at your credit union.\nManaging Member Expectations: Learn strategies to effectively manage member expectations and improve customer satisfaction. This session will cover communication techniques and service enhancements that foster positive member relationships.\n\nCall Center Operations \n\nTrain the Trainer: Sales Training: Learn how to effectively train your branch staff in sales techniques. This session emphasizes skill development to boost member engagement and sales performance.\nCall Center Operations Roundtable: Participate in a roundtable where call center professionals share insights and best practices. Discuss operational challenges and strategies for enhancing member service in the call center environment.\nBest Practices for Handling Fraud: Gain insights into the latest trends in fraud and learn best practices for detection and prevention. This session will empower call center staff to safeguard member information and reduce fraud risk.\nAI in Call Centers: Explore the role of artificial intelligence in enhancing call center operations. Discover how AI can improve efficiency\, personalize member interactions\, and streamline service delivery.\n\nView the Agenda \nLocation\nLive! Casino & Hotel Louisiana\n711 Live Casino Boulevard\nBossier City\, LA 71111\, US \nAccommodations\nClick here to make a reservation online.\nThe cutoff date for the hotel block is August 29. \nEducational Investment\nYour educational investment is $450 per attendee. \nSBET Grant Program Flyer\nFor those credit unions applying for an SBET Grant for this program\, please use this flyer containing the event details for your application. \nRegister Now
URL:https://luminate.coop/events/cu-spark-tank-2026/
LOCATION:Bossier City\, LA
ATTACH;FMTTYPE=image/png:https://luminate.coop/wp-content/uploads/2026/05/CU-Spark-Tank-Banner.png
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